Client: LinkHMS
Industry: Healthcare SaaS
Services: UI/UX Design, SaaS Development, Web Application, Product Architecture
Platform: Web-based HMS & EMR.
Website URL: https://linkhms.com/
LinkHMS approached ProtonBits with a vision—to create an all-in-one, modern Hospital Management System (HMS) and Electronic Medical Record (EMR) platform that simplifies the day-to-day operations of healthcare providers. From individual clinics to large-scale hospitals, they wanted to digitize workflows, reduce manual errors, and improve the patient experience.
Our challenge was clear: build a scalable, intuitive, and secure SaaS platform that could manage everything from appointments to medical records, billing, reporting, and doctor-patient communication—all in real time.
At ProtonBits, we started by diving deep into the healthcare ecosystem, studying how clinics and hospitals function at different scales. We followed a user-centric design process, combining clean UI with practical UX strategies to ensure that even the most non-technical staff could use the system effortlessly.
We worked closely with stakeholders, medical consultants, and the LinkHMS product team to understand compliance requirements (like ICD-11 coding, data privacy laws, etc.) and embedded those into the foundation of the platform.
Secure and structured medical records, designed for clarity and compliance. The EMR system includes patient histories, diagnostic reports, and treatment plans that are easy to access, update, and manage.
We built an intuitive dashboard for doctors, where they can view upcoming appointments, patient records, test results, and prescribe treatments—all from one screen. Doctors can manage their own availability and schedules through a calendar-based UI with live updates.
To reduce wait times and enhance patient satisfaction, we implemented a live queue system where patients are notified of their position in line in real-time, improving transparency and reducing congestion in waiting areas.
Smart invoicing tools that auto-generate bills based on consultations, lab tests, and prescribed medicines. Integrated payment options allow clinics to collect and track payments instantly.
Admins and doctors can view insightful reports—daily visit summaries, revenue, patient demographics, and operational efficiency metrics—all in one place.
We made LinkHMS scalable for enterprise use. Admins can manage multiple clinics or departments under a single account with centralized reporting and access control.
Given the sensitivity of medical data, security was a top priority. We implemented:
Since its launch, LinkHMS has been adopted by clinics, polyclinics, and specialty healthcare providers across multiple regions. It has significantly reduced administrative overhead, improved patient satisfaction scores, and provided healthcare professionals with tools to deliver better care in less time.
LinkHMS is now recognized as a powerful and reliable HMS/EMR platform, continuously evolving with the help of our ongoing support and feature enhancements.
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