Client: Landis Technologies LLC
Industry: Unified Communications, Contact Center Solutions
Services: UI/UX Design, SaaS Development, Microsoft Teams Integration, Product Architecture
Platform: Web-based Communication Solutions.
Website URL: https://landistechnologies.com/
Landis Technologies sought to revolutionize enterprise communication by developing solutions that seamlessly integrate with Microsoft Teams. Recognizing the evolving needs of modern businesses for efficient and unified communication platforms, they aimed to create tools that enhance productivity, streamline call center operations, and provide real-time insights.
ProtonBits was entrusted with the development of these solutions, focusing on creating intuitive, scalable, and secure applications that cater to diverse organizational needs.
At ProtonBits, we embarked on a mission to design and develop platforms that simplify and enhance communication within organizations. Our approach encompassed:
Microsoft Teams Contact Center Integration
Developed a contact center solution that integrates directly with Microsoft Teams, offering features such as intelligent call routing, real-time analytics, and multi-channel communication support .
Attendant Console for Microsoft Teams
Created an attendant console that enables receptionists and operators to manage calls efficiently with features like 1-click call transfer, presence-based routing, and calendar integration .
Real-Time Reporting and Analytics
Implemented dashboards and reporting tools that provide insights into call metrics, agent performance, and customer interactions, facilitating data-driven decision-making .
Our design team focused on creating clean and modern interfaces that emphasize usability. Key highlights include:
Since their deployment, the solutions developed for Landis Technologies have been adopted by numerous organizations worldwide, streamlining their communication processes and enhancing customer engagement. The seamless integration with Microsoft Teams has enabled businesses to leverage familiar tools while gaining advanced communication capabilities.
Landis Technologies exemplifies ProtonBits‘ commitment to delivering innovative digital solutions that address real-world challenges. Through strategic planning, user-focused design, and cutting-edge technology, we have created platforms that not only meet but exceed client expectations.
support and feature enhancements.
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